Refund policy

This policy covers paid MeetDeck plans (Pro and Business) sold by Intelex Solutions. The Free plan has no charge, so it has nothing to refund.

1. How billing works

Paid plans are billed monthly per host. Guests never pay to join. You can change or cancel a plan from Plans & billing while signed in.

2. Cancel at period end

You may cancel a paid plan at any time. Access stays on the paid tier until the current period ends, then the account returns to Free. Cancelling stops the next charge; it is not by itself a refund of time already used.

3. 14-day refund window

If you upgrade by mistake or the Service is not usable for you, email hello@intelexsolutions.in within 14 days of the charge. Include the account email, invoice date, and reason. We refund unused paid time on a first upgrade when:

• You request it within 14 days of that payment, and
• There is no evidence of abuse, chargeback fraud, or terms violations

Approved refunds return the account to Free and are processed to the original payment method when possible.

4. After 14 days

Later in the cycle we generally do not prorate a refund for unused days. You can still cancel so you are not billed again. We may issue a goodwill credit if a confirmed outage blocked hosting for a material part of the period.

5. What we do not refund

• Free-plan usage
• Meetings you chose to end early
• Charges after a period you already used in full
• Accounts closed for abuse or illegal use

6. Chargebacks

Contact us before disputing a charge with your bank. A chargeback may pause the account while we review it. Duplicate recovery of the same payment (refund plus chargeback) will be reversed.

7. How to request a refund

Use Contact us and choose “Billing & refunds”, or write hello@intelexsolutions.in with the subject “Refund request”. We aim to reply within two business days.